Questions and answers
Delivery, returns, looking after your glass, kits and workshops. Can't find your answer? Email katie.lynn@moltenwonky.co.uk.
Ordering and delivery
How much is delivery?
Delivery is £4.99 per order, however many pieces are in it.
When will my order be sent?
Most orders are sent within 7 days (not counting weekends), and you'll have an email the day yours is sent. It goes by Royal Mail, which takes 2 to 3 working days.
I need it by a certain date. Can you help?
Please email Katie at katie.lynn@moltenwonky.co.uk before you order, and she'll let you know.
Do you deliver to the Highlands and islands?
Yes: just order as usual, and allow an extra day for it to arrive.
Can you gift wrap it?
Yes: tick gift wrap on the piece's page or in your trolley, and add a note for the person it's for.
Returns
Can I send something back?
Yes, within 14 days of delivery. It needs to be as it arrived, with all its packaging. Send it with a copy of your order to: Molten Wonky, Bulls Bridge Farm, Bumpstead Road, Hempstead, Essex CB10 2PP.
Can I return made-to-order or sale pieces?
Sorry, no: made-to-order pieces can't be exchanged or refunded, and nor can end-of-line pieces bought in the sale.
Caring for your glass
How do I clean my glass?
Wipe it gently with a damp cloth and dry it with a cotton tea towel. It's fused glass, so handle it carefully.
Mine has broken. Can it be fixed?
Katie has a "fix it" service, from £10. Please be careful of sharp pieces, and email her to see if she can help.
Make-at-home kits
How do the kits work?
Your kit comes in the post. Sort the glass, glue your design onto the template and leave it 24 hours to dry, then post it back with the prepaid label. Katie fires it and sends it back to you in 2 to 3 weeks.
What's in a kit?
Instructions, paper, glue, tweezers, a glass template, the glass, and a prepaid label to send it back.
Are the kits suitable for children?
They're made for adults. Older children can enjoy them with an adult watching all the time: the glass is unfired and can cut. Sweep and wipe the table when you've finished.
Workshops
Do I need to be creative?
Not at all. Katie shows you the glass, how to cut it and how to build your design, and stays with you the whole time.
What can I make in a three-hour workshop?
Four coasters, four decorations, a set of bunting, a picture, a curved panel or a light-up panel. You don't need to choose before you come.
When do I get my piece?
Katie fires and finishes it, then packs it in its own box. Collect it from the studio, or have it posted to you for a little extra.
How do I book?
Get in touch with Katie to talk about times and dates, or book a Studio Glass Night.
Contact
How do I get in touch?
Email katie.lynn@moltenwonky.co.uk or call 01440 899 599, Monday to Friday, 9am to 5pm.
Where is the studio?
Bulls Bridge Farm, Bumpstead Road, Hempstead, Essex CB10 2PP.